Support Services in University of Ulster

It is very important to enjoy your time with us at University of Ulster in order to get the most out of your student experience. Having problems and not knowing who you can talk to can make college more challenging than it needs to be. Checkout our support services so you have support and advice no matter what campus you are on.

‘Your Students Union’ is the slogan we live by so we are here for YOU.

The students union is made up of student officers and staff who are here to involve, represent, entertain and support you. You can contact us at any time whether it is a crisis or just a quick question.

For more details checkout www.uusu.org

Or if you wish to access student support services go to www.ulster.ac.uk/studentsupport

University can be lots of fun but it can also be quite stressful, especially if you are struggling with academic or personal issues.  Student Support provides a range of services to support students in need, including counselling support.

We work in collaboration with Inspire (formerly Carecall) to provide a 24/7 confidential counselling service that is free to all Ulster University students.  The counsellors are fully trained and experienced in working with students with a wide range of problems.

Counselling sessions can be held on or off campus and the 24/7 freephone helpline means that our students can access support whenever they need it.

If you are not sure counselling is right for you, or you would like some support before making the call, come to the Student Support centre on your campus to meet with our triage assistants.  They offer scheduled and drop-in appointments daily and can help signpost you to the best source of support for you.

Making an appointment for counselling

To make an appointment, all Ulster University students can contact Inspire directly:

Counselling appointments last approximately 50 minutes.

Ulster University does not operate an on-campus health centre however for a list of support services we have available checkout our website www.ulster.ac.uk/studentsupport/services
Services include:
  • Counseling / Mental Health
  • Disability
  • Sexual Health
  • Health and well-being
  • Student Finance
For enquiries across all campuses, call us on +44 (0)28 9536 7000 or email studentsupport@ulster.ac.uk 

We provide a range of services to enable students with disabilities to achieve their academic goals at Ulster University.

We work with schools, faculties and professional services at Ulster to ensure that our students have the opportunity to access comprehensive and consistent support for the duration of their academic studies.

We support undergraduate and postgraduate students on full time, part time and distance learning courses. Our support is available to any student with a diagnosed disability or long term medical condition, which may include, but is not limited to, the following categories:

  • Specific learning difficulties including Dyslexia
  • Autistic spectrum disorder including Asperger’s Syndrome
  • Mental health conditions
  • Hearing impairment
  • Visual impairment
  • Physical impairment including mobility issues
  • Long-term illness or medical condition

Follow the link to find out more about our services www.ulster.ac.uk/studentsupport/services/disability

Our chaplains on campus are here to provide pastoral services to all members of the university community. This can include crisis ministry, counselling, sacraments, worship, education, and help in ethical decision-making. They can be found on each campus in the following locations, and are more than happy to lend a listening ear.

Chaplaincy can be

  1. A meeting place where you can make new friends in an easy-going, no-stress atmosphere; where you can get the real university experience of meeting with a whole range of different people, learning about their home and life, what they think and why, so you know better what you think and why…
  2. A building site where you can get involved in local and overseas work that makes a difference in our world, like our building days with Habitat for Humanity, or other opportunities to work for peace and justice worldwide
  3. A think tank where you can explore big questions about faith and life in one of our seminars or weekends away
  4. A relaxation room where you can take time out from some of the pressures around, pick up a guitar, magazine or a book … or stumble into a passionate debate about anything from the meaning of life to the ethics of war
  5. A listening ear where you can talk with any of the chaplains in confidence about anything that concerns you
  6. A worship space where you can join others in one of our services

Prayer and meditation

Visit our prayer and meditation room or experiment with new ways to discover God at work in your life.

Belfast and Jordanstown

5F01  / 1D05 Prayer Room

Coleraine

L101 Chaplaincy / L102 Prayer Room

Magee

MC108 Chaplaincy

This year the School of Psychology who lead on the PASS model have identified the opportunity of enhancing the PASS model by partnering with The Writing Pad and Student Support to bring together the most useful elements of PASS, The Writing Pad and Less Stress More Success. This will allow the student lead PASS mentoring process to integrate writing skills and stress management skills into the training of 26 peer mentors in the 2016/17 academic year.

These peer mentors will then support over 150 first year students and pass on the skills they have been trained in. The outcomes of this project will be evaluated and if successful it is envisaged this model of peer mentoring could be rolled out throughout the University.

Who will benefit and how?

  • First, second and third-year students will benefit from the project.
  • Evidence suggests it will enhance student confidence and experience, reduce stress and assist students in preparing written work during their first year at university.
  • Mentors who deliver the PASS programme will enhance their employability, by taking on this role as well as learning new skills in writing and stress management.
  • PASS, a teaching initiative derived from the American model of Supplemental Instruction (SI), is an internationally recognised form of peer mentoring that provides opportunities for students to interact with their peers in collaborative study groups within the context of their discipline.
  • Research evidence is accumulating to suggest that the scheme is not only of benefit in raising grades for first year students and reducing student drop-out, but can engender enthusiasm for the discipline, provide an additional mechanism for communication and feedback between teaching staff and students, increase group cohesiveness, enhance employability and more generally enhance the quality of the student learning experience.

What problem will it help to solve?

  • It will assist with the University attrition rates as well as reducing stress and difficulty settling in for first-year students. It will also assist students in developing their academic writing skills.

Student Support Website: www.studentsupport.ulster.ac.uk

Contact details per campus:
Jordanstown

Phone: 028 9036 6336

Email: supportinfo-j@ulster.ac.uk

Coleraine

Phone: 028 7032 4105

Email: supportinfo-c@ulster.ac.uk

Magee 

Phone: 028 7137 5218

Email: supportinfo-m@ulster.ac.uk

Belfast

Phone: 028 9026 7300

Email: supportinfo-b@ulster.ac.uk